
Everything You Need to Know About StoreGrid
How much is the shipping cost?
We offer free economy shipping, but you can also contact us ([email protected]) to pay for faster shipping if needed. Shipping costs may vary depending on your region.
Is there free shipping?
Not happy with your order? Send it back within 30 days of ordering. The first return per order is free (up to 3 returns per user per month).
Do you offer refunds?
Yes, we offer full or partial refunds. Please inquire for more information about our shipping and return policies.
Can I cancel my order?
We allow cancellation of orders that have not yet been shipped, if you wish to cancel your order and receive a full refund, please contact us at [email protected].
How soon after completing a purchase can I request a refund?
Refund requests can be submitted within 30 days of purchase.
Do you offer international shipping?
We currently offer delivery within the United States and select other countries around the world. You can find more details in our Shipping Policy.
Please note that free shipping is not available for international orders and that shipping costs may vary depending on your region.
Can I add my own scent?
Yes, just choose one of our unscented products and add a few drops of your favorite essential oil or candle fragrance oil near the wick before lighting.
Use at your own risk and comfort level, remember that oils are extremely flammable and should never be added to a burning candle. You will find that some oils work better than others, so experiment with caution until you find one that works. All modifications to candle color and scent, etc. are the responsibility of the user.